Anax Carriers

We hired Anax Carriers for a full truckload from Surrey, BC to Brampton, ON during blueberry season. We needed a 53 ft reefer set to +2 to +4°C. They accepted three planned stops and priced the extra stops clearly. Loading took longer than expected, and their 2 hours free detention policy was fair. The trailer was clean, sealed, and on time. We’ll use them again for BC to Ontario long-haul.

Our shop used their LTL service from Delta, BC to Calgary, AB for mixed pallets. We had one 48 x 40 in pallet at 8 ft high and a second that was stackable. Dispatch confirmed same-day pickup after we called before 6:00 PM. The driver used a liftgate for a tight commercial dock and kept us updated. Paper POD arrived immediately. Simple, local, and reliable for Metro Vancouver to Alberta.

A production line went down and we needed an expedited hot shot within 600 kilometres of Surrey. We booked before 10:00 AM and dispatch answered in seconds. They sent a 5-ton and warned us about weather and road conditions as exceptions, which felt honest. The parts arrived the same evening and our line restarted. Professional, priority best-effort service with clear communication and a real 24/7 hotline.

We outsourced a dedicated fleet for our retail distribution for six months. They branded the units and uniforms to our standards and integrated with our receiving windows. On-time pickup and on-time delivery ran at 99% for the term. Their drivers were consistent and safety-minded. We gained predictable capacity on BC to Alberta and BC to Ontario lanes without the admin overhead. Strong dedicated fleet partner.

We move frozen seafood across Western Canada and needed strict temperature control. Anax set our loads to −20°C and documented the setpoint before departure. We received photo POD and paper POD at delivery, which our QA team appreciated. No claims, no surprises. The reefer units maintained spec the whole route. For temperature-controlled freight with frozen setpoints, they’re our first call out of Delta, BC.

Our first cross-border run to the United States felt daunting. Their team walked us through the broker handoff, commercial invoice, packing list, HS codes, Power of Attorney, and PARS or PAPS as needed. ACE or ACI filing was handled on time, and we cleared without delays. Coverage across Canada and USA matters for us, and they delivered a smooth Canada–USA trucking experience.

We used their Brampton, ON cross-dock to deconsolidate FTL freight arriving from BC. The team transloaded to several LTL consignments and held short-term storage while our receivers staged space. Turnaround was tidy and the pallet handling was careful. This network model, using Delta, Calgary, Winnipeg, and Brampton, reduces our dwell and keeps inventory moving. A practical option when plans change mid-route.

Last-mile deliveries are where we lose customer goodwill. Their local team booked delivery appointments, handled a few residential drops, and captured both photo POD and paper POD. Communication was proactive. We didn’t publish a strict radius, yet the coverage in Surrey, Delta, and Metro Vancouver fit our needs. Our returns decreased that week because deliveries were accurate and tidy.

Our yard had weekend congestion. Anax provided a tractor and shunt service with 24 hours notice. They worked Mon to Fri 06:00 to 22:00 and agreed to a Saturday block by request. Trailer moves were organized, with clear bay assignments and safety checks. The bottleneck vanished. Yard support sounds simple, but doing it well unlocks our dock productivity. We’ll schedule them again.

We ship small orders often. Their LTL from Delta, BC to Ontario met our planning needs with a clear 3-day guidance. They reminded us it’s indicative only, which we respect. Our pallets were standard 48 x 40 in and tall at 8 ft, and they confirmed stackability requirements up front. The freight arrived in good condition and our customers praised the consistency.

Peak season forced us to ask for a drop trailer. They placed a clean 53 ft dry van at our site so we could load overnight. No minimum duration was pushed on us, and the pickup matched our schedule the next morning. Billing was transparent. That single option kept our line running and prevented overtime. We’ll request a drop again when volumes spike.

Winter deliveries of beverages need heated service, not guesswork. Their reefer trailers maintained +10 to +15°C with a small tolerance. We saw stable product temps at delivery and zero swelling or label issues. Drivers handled our sensitive cartons with care and followed our appointment windows. For temperature-controlled heated shipments in BC and Alberta, this is the steady, no-drama solution we wanted.

We’re a berry packer in the Fraser Valley. Anax ran chilled LTL at +2 to +4°C into major retailers in Alberta. They coordinated delivery appointments and sent paper POD and photo POD right after completion. Claims ratio for us is still zero. That matters in produce, where quality perception defines the brand. Their 24/7 dispatch is handy during harvest when plans change at night.

We trialled a dedicated fleet with light on-site support at our distribution centre in Surrey. The six-month term gave us stability while we revamped routes. Drivers learned our SOPs fast and kept our KPIs at 99% for pickup and delivery. We didn’t need to over-spec tasks; they adapted to our schedule changes. This model improved service while avoiding fixed overhead.

A high-value rush order from Metro Vancouver to Southern Ontario needed speed and duty of care. They assigned team drivers on a tractor-trailer and set expectations as best-effort with weather exceptions. The load moved continuously and arrived earlier than our internal estimate. Their cargo insurance certificate, up to 250,000 per occurrence, satisfied our compliance team. Priority expedited done right, with grown-up communication.

Our packaging company uses their LTL for store openings. We often need liftgate service and strict delivery appointments at urban sites. Anax priced the accessorials clearly and kept us updated from pickup to POD. The 6:00 PM same-day request cutoff is useful when contractors call late. We now plan BC to Ontario rollouts with more confidence because the last mile is under control.

Winnipeg, MB is our pivot point for Prairie customers. We shipped mixed freight from BC, cross-docked in Winnipeg, and staged short-term storage while buyers confirmed receiving hours. Their network coverage across Canada and USA gives us room to change plans without losing days. Rates were sensible, and the freight handling showed care. This cross-dock option keeps our cash flow and promises aligned.

Our pharma division tested a temperature-controlled cross-border shipment. Anax coordinated with our broker, ensured the commercial invoice and HS codes were in order, and kept the reefer within spec the whole trip. We appreciated the reminder that timelines depend on road and weather, not guarantees. Delivery was smooth and documentation complete at handoff. This is our new template for compliant Canada–USA moves.