Frequently Asked Questions

Yes. We collect LTL within defined radii around our hubs and linehaul to major markets. We publish clear pallet dimensions and transit guidance for planning. Accessorials like liftgate, residential delivery, and appointment handling are available on request.

Yes—within a 600-kilometre radius when booked before 10:00 AM. We prioritise best-effort delivery with exceptions for weather, road closures, and force majeure. Team drivers and 5-ton or tractor-trailer options are available depending on the load.

Yes. We handle frozen, chilled, and heated freight with setpoints and tolerances published on our Temperature-Controlled page. We focus on product integrity, pre-trip checks, and validated loading practices from pickup to delivery.

Yes. We structure dedicated solutions on a minimum six-month term. We allow customer branding on equipment and uniforms and offer on-site support where required. We publish KPIs of 99% on-time pickup, 99% on-time delivery, and a 0% claims ratio.

Yes. We move freight both ways across the border and serve shippers nationwide. We work with your customs broker and ensure documents are in order before pickup to keep crossings smooth.

Call +1 778-896-9054 or email [email protected]. Share origin, destination, ready times, commodity, pallet count, dimensions, stackability, temperature if required, and any special site needs. For cross-border, include your broker details and document status so we can schedule quickly.

We prioritise BC to Ontario with consistent capacity and 53-ft dry vans and reefers. We also run BC to Alberta and return traffic aligned with seasonal demand, retail cycles, and produce peaks. Our network points in Delta, Calgary, Winnipeg, and Brampton let us balance transit and reliability.

We collect up to 300 kilometres from Delta, BC and up to 300 kilometres from Brampton, ON. Around Calgary, AB we collect up to 100 kilometres. We prioritise Surrey, Delta, and Metro Vancouver locally. If your pickup lies just beyond these radii, we still review the request and quote case-by-case.

Standard pallets are 48 x 40 inches with a maximum height of 96 inches. We will stack only on request and only when the freight and packaging are stackable per shipper requirements. If stackability is uncertain, we recommend shipping single-stack and noting “no stacking” on the BOL to avoid claims.

As planning guidance, BC to Ontario is about three days and BC to Alberta is generally next day once linehaul departs. These are indicative only and not guaranteed; actual times depend on pickup cut-off, linehaul departure windows, weather, road conditions, and force majeure.

We accept same-day LTL pickup requests until 6:00 PM daily, seven days a week. We confirm capacity and timing at booking. For time-sensitive freight, calling our 24/7 line speeds up dispatch and dock scheduling.

We accept stops without a stated maximum, and we bill each additional stop. Pricing starts from $100 per stop when it is along the route and increases if the stop is off-route based on location. We confirm stop charges on the rate confirmation before dispatch.

We include two hours free at pickup and two hours free at delivery for FTL. After the grace period, waiting time charges apply and are calculated from the end of the free time. We encourage accurate appointment windows and clear site instructions to avoid avoidable delays.

Yes, we can spot a trailer on request. We plan trailer type and dwell in alignment with your dock hours and security rules. We do not publish minimum duration or additional conditions online; we finalise those details on the quote or master service agreement.

We load and route to comply with legal axle limits in Canada and the USA. Instead of publishing a single “max payload,” we verify weight distribution by commodity, trailer type, and route, and we confirm loading plans with your shipping team to ensure axle-legal compliance.

We operate dry vans, reefers, multi-temp units, and 5-ton trucks including 5-ton reefers. We match equipment to freight based on volume, temperature needs, site constraints, and lane. For expedited, we select the fastest suitable unit at the time of booking.

No. We do not accept hazmat shipments at this time. If your freight includes regulated materials, please disclose that at the quote stage so we can advise promptly and avoid misloads or border issues.

We set and verify the reefer temperature before loading, inspect door seals, and confirm airflow and packaging. We publish operating ranges and tolerances for frozen, chilled, and heated freight and we keep those throughout transit. We coordinate with your shipper on pre-cool or pre-heat requirements and loading patterns to protect product.

We do not provide live portals or app-based telemetry. We manage temperatures according to the setpoints and tolerances we publish and we communicate status through dispatch. If you require updates, we provide them by phone or email through our 24/7 line.

Before pickup, we ask for your customs broker contact, commercial invoice, packing list, HS codes, and a signed Power of Attorney. For northbound or southbound moves, PARS or PAPS applies as appropriate, and ACE/ACI eManifest is filed when required. Having these ready keeps the crossing smooth and avoids storage or exams.

We select the most efficient crossing based on lane, weather, traffic, and carrier guidance, and we coordinate with your customs broker to match clearance instructions. We do not publish a fixed list of crossings because conditions and routings change.

We serve food and beverage, retail and packaging, pharmaceutical, seasonal and nursery, blueberries, and general produce. We plan reefer setpoints, loading practices, and linehaul timing around product integrity and shelf-life, and we adjust capacity for seasonal peaks in the BC Interior and BC–Ontario lanes.

Yes. We support local and last-mile deliveries and provide tractor/shunt and yard moves with 24 hours’ notice, Monday to Friday 06:00–22:00. Weekend service is available by request. We confirm site requirements, safety rules, and dock windows during booking.

We provide photo POD and paper POD. For residential or appointment deliveries, we record the consignee name, time, and any site notes to close the shipment cleanly. If you require extra documentation, tell us at booking so we capture it at delivery.

We carry standard cargo insurance up to 250,000 per occurrence, with certificates available on request. We encourage shippers to disclose commodity value and any special handling needs at the quote stage so we can validate coverage fit and risk controls before pickup.

We treat expedited as priority best-effort. Severe weather, road closures, and force majeure can affect transit. We mitigate risk with pre-trip checks, route monitoring, and team drivers when justified by distance and duty-time rules. We keep you informed through 24/7 dispatch.

We scope a six-month-minimum dedicated plan tailored to your volume, lanes, and site windows. We allow branding on equipment and uniforms, align capacity with your forecast, and publish KPIs of 99% on-time pickup, 99% on-time delivery, and a 0% claims ratio. We review performance and adjust capacity as demand changes.

Dispatch is 24/7 in Pacific Time. You can call +1 778-896-9054 anytime for quotes, tracking, transit guidance, or after-hours support. We coordinate with your local time when scheduling appointments in other provinces or states.

Yes. We provide cross-dock, transload, and short-term storage at Delta, BC; Calgary, AB; Winnipeg, MB; and Brampton, ON. Storage duration is as required by you, and we align handling with commodity and temperature needs. We do not publish a turnaround SLA; we schedule tasks to your timeline.

We start with a clear scope: lanes, volumes, service type, pickup rules, accessorial needs, and documents. We confirm contact trees for shipper, consignee, and broker, then issue a written rate confirmation that shows any extra stops, detention policy, and special handling. Once booked, we dispatch, update proactively, and close with POD and invoice per your billing instructions.

We provide transparent quotes. FTL detention includes two hours free at pickup and delivery, then waiting time charges apply. Extra FTL stops are billed and start from $100 when on-route, higher if off-route. LTL accessorials such as liftgate, residential delivery, and appointments are available on request and quoted. We confirm all charges in writing before the truck rolls.